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February 16, 2023

Statement on recent website redirect issues

In early December 2022, we started receiving a small number of customer complaints about their websites being intermittently redirected. Upon receiving these complaints, we investigated and found that the intermittent redirects were happening on seemingly random websites hosted on our cPanel shared hosting servers and were not easily reproducible by GoDaddy, even on the same website.

As our investigation continued, we discovered that an unauthorized third party had gained access to servers in our cPanel shared hosting environment and installed malware causing the intermittent redirection of customer websites. Once we confirmed the intrusion, we remediated the situation and implemented security measures in an effort to prevent future infections.

We are working with multiple law enforcement agencies around the world, in addition to forensics experts, to further investigate the issue. We have evidence, and law enforcement has confirmed, that this incident was carried out by a sophisticated and organized group targeting hosting services like GoDaddy. According to information we have received, their apparent goal is to infect websites and servers with malware for phishing campaigns, malware distribution and other malicious activities.

As we continue to monitor their behavior and block attempts from this criminal organization, we are actively collecting evidence and information regarding their tactics and techniques to help law enforcement. We shared this information in our 10-K that was filed earlier today.

We apologize for any inconvenience this may have caused to any of our customers or visitors to their websites. We are using lessons from this incident to enhance the security of our systems and further protect our customers and their data.

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